Business Hours: Digitz Limousine Services ("DLS") operates 24 hours by reservation, however, the best time to contact
us via telephone is 10:00 am - 10:00 pm (EST).
us via telephone is 10:00 am - 10:00 pm (EST).
Payment Options: We accept PayPal (VISA, MasterCard, American Express, Discover), money order, check and cash.
Personal checks can be accepted no later than 15 days PRIOR to the event. Exceptions may be made for corporate
customers in good standing.
Personal checks can be accepted no later than 15 days PRIOR to the event. Exceptions may be made for corporate
customers in good standing.
Deposits: Full payment is due for any reservation scheduled within 15 days the event. Deposits of 50% is acceptable for
reservations scheduled earlier than 15 days of the event with the balance being due on or before the 15th day prior to
the event. All payments are non-refundable except for inclement weather.
reservations scheduled earlier than 15 days of the event with the balance being due on or before the 15th day prior to
the event. All payments are non-refundable except for inclement weather.
Cancellations: Though deposits/payments are non-refundable, we do accept cancellations 15 days prior to your event.
In such case, the value of your reservation can be deferred to a future reservation within five years of the original booking
date. Pre-booking deposits ($50) are non-refundable and cannot be deferred. Cancellations made less than 15 days
prior to the event are not subject to reciprocation.
In such case, the value of your reservation can be deferred to a future reservation within five years of the original booking
date. Pre-booking deposits ($50) are non-refundable and cannot be deferred. Cancellations made less than 15 days
prior to the event are not subject to reciprocation.
Overtime: Reservations that go overtime are subject to the overtime rate. We usually grant a 15-minute grace period
after which the client is charged for a full hour at the same contracted rate and gratuity. However, sometimes overtime
may not be possible and the driver has the option of ending the job early if the client cannot be at the final destination
within the alloted time.
after which the client is charged for a full hour at the same contracted rate and gratuity. However, sometimes overtime
may not be possible and the driver has the option of ending the job early if the client cannot be at the final destination
within the alloted time.
Liability: The billing client is responsible for all charges and damages incurred by the client or the individuals of their
party. This includes damages in, on, or around the vehicle. DLS is not responsible for items left in the vehicle at any time
before, during, or after services have been rendered.
party. This includes damages in, on, or around the vehicle. DLS is not responsible for items left in the vehicle at any time
before, during, or after services have been rendered.
Excessive Cleanup: The billing client is responsible for compensating DLS for excessive cleanup. This includes
excessive trashing, smoking, and regurgitation in, on, or around our vehicles. Our vehicles are non-smoking.
excessive trashing, smoking, and regurgitation in, on, or around our vehicles. Our vehicles are non-smoking.
Amenities: DLS will provide a clean vehicle with a qualified driver. Our limousines include leather seating, radio, CD
Player, TV/VCR and neon lighting. DLS may also provide soft drinks, water, and ice. DLS will not purchase nor provide
alcoholic beverages under ANY circumstances. Certain alcoholic beverages are allowed in our limousines but not unless
a passenger is of legal age to consume.
Player, TV/VCR and neon lighting. DLS may also provide soft drinks, water, and ice. DLS will not purchase nor provide
alcoholic beverages under ANY circumstances. Certain alcoholic beverages are allowed in our limousines but not unless
a passenger is of legal age to consume.
Gratuity: DLS automatically charges gratuity for services rendered (unless optional arrangements are made. Gratuity is
normally 15% of cost of services. In some cases, a higher percentage may be charged.
normally 15% of cost of services. In some cases, a higher percentage may be charged.
Fuel Surcharge: DLS automatically charges a 10% fuel surchage for most reservations. This rate may fluctuate based
upon gas rates.
upon gas rates.
Termination: DLS may terminate service at any time in the best interest of customer safety, driver safety, vehicle safety,
and federal/state/local laws.
and federal/state/local laws.