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| We appreciate your business and we will work very hard to attain and maintain your confidence in our services and products. The following policies should give you a general idea about how we serve you. |
Business Hours: Digitz Limousine Services ("DLS") operates 24 hours by reservation, however, the best
time to contact us via telephone is 10:00 am - 10:00 pm (EST).
time to contact us via telephone is 10:00 am - 10:00 pm (EST).
Payment Options: We accept VISA, MasterCard, American Express, Discover, and cash at any time.
Personal checks can be accepted no later than 15 days PRIOR to the event. Exceptions may be made for
corporate customers in good standing.
Personal checks can be accepted no later than 15 days PRIOR to the event. Exceptions may be made for
corporate customers in good standing.
Deposits: Full payment is due for any reservation scheduled within 15 days the event. Deposits of 50%
is acceptable for reservation scheduled earlier than 15 days of the event with the balance being due on or
before the 15th day prior to the event. All payments are non-refundable except for inclement weather.
is acceptable for reservation scheduled earlier than 15 days of the event with the balance being due on or
before the 15th day prior to the event. All payments are non-refundable except for inclement weather.
Cancellations: Though deposits/payments are non-refundable, we do accept cancellations 15 days prior
to your event. In such case, the value of your reservation can be deferred to a future reservation within
one year of the original booking date. Cancellations made later than the 15th day prior to the event are
not subject to reciprocation.
to your event. In such case, the value of your reservation can be deferred to a future reservation within
one year of the original booking date. Cancellations made later than the 15th day prior to the event are
not subject to reciprocation.
Overtime: Jobs that go overtime are subject to the overtime rate. We usually grant a 15-minute grace
period after which the client is charged for a full hour at the same contracted rate, gratuity and fuel
surcharge. However, sometimes overtime may not be possible and the driver has the option of ending
the job early if the client cannot be at the final destination within the alloted time.
period after which the client is charged for a full hour at the same contracted rate, gratuity and fuel
surcharge. However, sometimes overtime may not be possible and the driver has the option of ending
the job early if the client cannot be at the final destination within the alloted time.
Liability: The billing client is responsible for all charges and damages incurred by the client or the
individuals of their party. This includes damages in, on, or around the limousine. DLS is not responsible
for items left in the limousine at any time before, during, or after services have been rendered.
individuals of their party. This includes damages in, on, or around the limousine. DLS is not responsible
for items left in the limousine at any time before, during, or after services have been rendered.
Excessive Cleanup: The billing client is responsible for compensating DLS for excessive cleanup. This
includes excessive trashing, smoking, and regurgitation in, on, or around our limousines.
includes excessive trashing, smoking, and regurgitation in, on, or around our limousines.
Amenities: DLS will provide a clean vehicle with a qualified driver. Our limousines also include leather
seating, radio, CD Player, TV/VCR and neon lighting. DLS will also provide soft drinks, water, and ice.
DLS will not purchase nor provide alcoholic beverages under ANY circumstances. Alcoholic beverages
will not be allowed in the limousine if no passenger is of legal age to consume.
seating, radio, CD Player, TV/VCR and neon lighting. DLS will also provide soft drinks, water, and ice.
DLS will not purchase nor provide alcoholic beverages under ANY circumstances. Alcoholic beverages
will not be allowed in the limousine if no passenger is of legal age to consume.
Gratuity: DLS automatically charges gratuity for services rendered (unless optional arrangements are
made. Gratuity is normally 15% of cost of services. In some cases, a higher percentage may be charged.
made. Gratuity is normally 15% of cost of services. In some cases, a higher percentage may be charged.
Fuel Surcharge: DLS automatically charges a 10% fuel surchage for most reservations. This rate may
fluctuate based upon gas rates.
fluctuate based upon gas rates.
Termination: DLS may terminate service at any time in the best interest of customer safety, driver safety,
vehicle safety, and federal/state/local laws.
vehicle safety, and federal/state/local laws.
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| Serving the Mid-State, NC area 336.540.9841 |
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